Frequently Asked Questions
What services are included in the base rate?
Medication Support: Medications are filled and delivered by Seifert Drug in Elkhart, IN. Care Partners provide reminders and cues to take them as prescribed.
Housekeeping & Laundry: We handle all routine housekeeping—dusting, sweeping, mopping, and cleaning of bathrooms and kitchenettes. Laundry and bedding changes are done weekly or as needed and are included in the base rate.
Activities & Engagement: Residents enjoy daily exercise, meaningful activities, and occasional outings.
Appointment Coordination: We assist with scheduling appointments and arranging transportation when needed.
Basic Self-Care: We offer verbal prompts and oversight for daily routines. While we do not provide physical assistance with personal care at the independent level, we do provide fall-prevention supervision.
How are needs assessed, and how is care adjusted over time?
Before moving in, the owner or a trained team member completes a personalized assessment to determine the right level of support.
We create a custom care plan and train staff accordingly.
Reassessments are completed at least every six months—or sooner, if there’s a change in condition.
Informal needs assessments are ongoing as part of our daily care.
How do care level transitions and rate changes work at HolistiCare Homes?
At HolistiCare Homes, care transitions are individualized, fluid, and recovery-aware. We do not automatically change a resident’s care level or rate during short-term illness, hospitalization, or temporary decline.
If a resident experiences:
• A fall
• An infection
• A hospitalization
• A medication reaction
• Or another acute medical setback
We allow a reasonable recovery window before making any long-term care or rate change. During this time, we provide the additional support needed while closely monitoring for functional rebound.
Once the recovery window has passed:
• A full reassessment is completed
• If the resident has returned to their prior level of function, their original care level and rate remain unchanged
• If a true long-term decline is identified, we review the appropriate care partnership level with the family before any change is implemented
We do not “bounce” residents between rates for short-term changes.
Can my loved one’s care level ever move down if they improve?
Yes. Unlike most traditional facilities, care levels at HolistiCare Homes are not one-directional.
If a resident:
• Improves with therapy
• Regains strength after illness
• Or no longer requires the same level of hands-on support
Their care level and corresponding rate may be reduced accordingly after reassessment.
Our goal is always to preserve the highest level of safe independence possible.
Will I be notified before any care level or rate change?
Yes. Families are always notified in advance of any proposed long-term care or rate adjustment.
You will receive:
• Clear communication
• Documentation of the functional change
• Time to ask questions
• And the opportunity to discuss the plan before any change takes effect
There are no surprise increases at HolistiCare Homes.
Why doesn’t HolistiCare change rates immediately like other communities?
Many traditional assisted living communities apply immediate rate increases after illness, even when recovery is expected. We believe that approach adds unnecessary emotional and financial stress during already difficult moments.
Our philosophy is different:
We base care decisions on true long-term function, not temporary medical fluctuations.
Because aging deserves patience, not pressure.
What types of rooms are available?
All rooms are private, with access to two shared bathrooms.
Basic furniture (dresser, nightstand, hospital bed, electric recliner) is optional and based on availability.
What’s the cost structure?
Rates may increase based on long-term changes in your loved one’s care needs or due to rising costs in labor, insurance, or goods. Temporary illness or short-term decline does not automatically result in a rate increase.
We accept private pay and long-term care insurance.
All rate changes are communicated in advance with transparency and documentation.
How are medical and personal care needs supported?
Our team focuses on supporting the residents’ abilities, not just their needs.
Families can choose any primary care provider. We’re happy to help if you need a recommendation.
We support virtual medical visits and can coordinate with in-home care providers like NPS Wellness or your hospice of choice.
Medication boxes can be filled by the family, your provider, or through Seifert Drug’s pill-minder program. (Our staff cannot fill med boxes.)
What is your staffing model and emergency care process?
We typically staff two Care Partners per shift (except overnight, which has one).
At least twice per week, a manager, supervisor, team leader, or the owner is on-site.
We have protocols in place for emergency response and health-related changes, with strong communication to families.
Is there any reason my loved one would have to move out?
The only reasons would be:
• If 24/7 skilled nursing care is required
• If the resident becomes a danger to themselves or others
• Or if they transition to Medicaid, which we do not accept
What lifestyle and social opportunities are available?
We coordinate with community service providers to assist with transportation for outings and appointments.
Daily programming is designed to promote wellness, purpose, and connection, including:
• Weekly outings (may be modified due to weather)
• On-site entertainment
• Exercise group
• Individualized activities
• Volunteer programs
How can I contact my loved one and what are visiting hours?
Who can receive updates about my loved one’s care?
For HIPAA compliance and to ensure privacy, only the resident’s designated Power of Attorney (POA) may receive health-related updates or request changes to care, unless written notice from the POA is provided authorizing others.
Where can I read reviews or hear from other families?
Find us on Google and visit our Facebook page for updates, photos, and family feedback.
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